What is Deaf Communication Services (DCS)?
DeafVirast (part of Virtual Assistants Group) is a proud Partner/Distributor for Deaf Communication Services (DCS).
Empowering Deaf Communication: Introducing Our Sign Language Interpreter App and Web Platform
Welcome to a world where communication knows no boundaries. We proudly present our cutting-edge Deaf Communication Services App and web platform – a revolutionary solution designed to empower the deaf community with seamless access to Sign Language Interpreters 24/7, whenever and wherever they need it. Let’s explore how our state-of-the-art tools are transforming the way deaf individuals communicate and connect...
Breaking Down Communication Barriers
OUR SERVICES
To inspire and empower individuals everywhere.
Our Mission
Leveraging the power of technology, we aim to build inclusive platforms that embrace diversity and break down communication barriers.
We are committed to setting new standards in accessibility—offering innovative solutions that address communication challenges and equipping people with the right tools to excel in their work and enjoy life to the fullest. Our team designs, develops, and hosts cutting-edge communication software for individuals, organizations, and governments worldwide.
Our cloud-based, service-driven solutions are built to strengthen your business processes, deliver equal access to people with disabilities, and create a next-generation call center experience. With the highest level of security, we provide on-demand Voice, Video, Real-Time Text, and Speech-to-Text services—ensuring seamless, reliable, and inclusive communication for all.
Live Video, Voice & Real-Time Text Call Center Solutions
Our advanced cloud-hosted platform is designed for deployment anywhere in the world, delivering a secure, scalable, and fully equipped call center experience. It comes with built-in specialty features such as automated speech-to-text for customers who are hard of hearing, along with real-time language translation services to assist non-native speakers—ensuring clear, effective communication for all.
Our Approach
We harness the power of technology to build platforms that embrace diversity and foster inclusion.
At Deafvirast, innovation is a shared journey. We believe that the need for accessible and effective communication—especially within the Deaf and Hard of Hearing communities—was the driving force behind the creation of our video call center solutions. Our commitment to supporting the telecommunication needs of people with disabilities remains at the heart of everything we do. That’s why we actively seek feedback from the very individuals who use our technology.
Our growth has also been shaped by valuable collaboration with partner organizations, governments, and businesses. Their insights help us refine our services, deliver exceptional quality, and broaden the global dialogue around accessibility, telecommunications, and technological progress.
In essence, our process is straightforward: we strive to deeply understand the business objectives, the product or service requirements, and the unique expectations of customers and end users. When creating solutions for specific communities—such as those who are Deaf or Blind—we engage directly with them to identify essential features and requirements. This ensures that every solution we develop truly meets both organizational goals and the real-world needs of the people it serves.
Services
Our solutions feature a wide selection of products, such as Video Relay Service, Video Remote Interpreting, Deaf-to-Deaf call centres, and remote video assistance tailored for the blind community.
Custom Communication Solutions for People with Disabilities
International Video Relay Service (VRS)
Video Remote Interpreting
Deaf Owned Business or Association PBX Solution
SOLVES Hires
Custom TTY Solutions
IPCTS/Cart Services
Video Remote Assistance for the Blind (VRA)
Discover How SOLVES Can Transform Your Business
DeafVirast’s integrated solution for inclusive communication: Video, Voice, Real-Time Text, and Automated Speech-to-Text.
The SOLVES platform is a powerful, secure, and open-source suite of advanced communication tools, designed to meet a wide range of accessibility and business communication needs. Built on industry-standard protocols, it includes server-side software and applications for all major operating systems—ready for instant deployment and easy configuration.Cloud-hosted, web-based, and highly scalable, the platform is fully customizable, user-friendly, and compliant with ITU standards, ensuring compatibility with most modern video endpoints. It works seamlessly with DeafVirast’s mobile and desktop apps for Android, iOS, Mac, and PC, and can be accessed via click-to-call links using WebRTC or any SIP-based video phone.
- Multi-Channel Support: Handle customer queries through audio, video, chat, and real-time text.
- Global Agent Flexibility: Agents can work from anywhere in the world.
- Easy Customer Access: Customers can connect via PSTN, web browsers, or any SIP-compatible video phone.
SOLVES Hires
DeafVirast HIRES is a fully accessible Video, Voice, and Real-Time Text communication platform tailored for recruitment. It reduces hiring time and boosts accuracy, saving both time and money. There’s no need for software downloads—users only require a web browser on their computer or mobile device.
You can easily conduct live automated video interviews or host virtual career fairs, eliminating the need for travel. Interviews are automatically transcribed into searchable text and can be seamlessly uploaded to your candidate tracking system.
With DeafVirast HIRES, your organization can offer Speech-to-Text services for the Hard of Hearing, interpretation for the Deaf, and live translation in over 120 languages and dialects. Scale your hiring process efficiently by interviewing thousands of candidates in a fraction of the usual time, significantly expanding your talent pool.
Live Video Authentication
VideoTeleCheck by DeafVirast is a cutting-edge virtual solution designed to combat fraud and identity theft through secure video authentication. This platform provides all the necessary infrastructure and tools to implement reliable VideoTeleChecks.
VideoTeleCheck is a modular, encrypted communication system supporting real-time voice and video interactions. It enables businesses to initiate, verify, and authenticate remote users or customers seamlessly via live video and voice calls.
The platform includes server-side software compatible with any server or cloud environment and offers access through all major web browsers as well as custom applications for PC, Mac, Android, and iOS devices.
By leveraging VideoTeleCheck, organizations can significantly reduce the risks associated with remote onboarding and transactions. The solution enhances trust and compliance by ensuring that identities are verified with high accuracy, helping to prevent fraud before it happens.
Live Video, Voice & Real-Time Text Call Center Solutions
DeafVirast offers a state-of-the-art, cloud-hosted platform designed for deployment anywhere worldwide. It delivers a highly secure, scalable, and fully featured call center solution tailored to modern communication needs. Our platform comes equipped with advanced features like automated Speech-to-Text services for customers who are hard of hearing, as well as real-time foreign language translation to support communication with non-native speakers.
Key Features of DeafVirast Solution
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Complete integration with VOIP, PSTN, and SMS networks
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Visual IVR and IVVR (Interactive Voice and Video Response) systems
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Visual Call Flow Designer enabling unlimited customizable workflows and validation processes
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Live Video Captcha and DTMF support for enhanced security
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Real-time analysis of network connectivity
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Audio and video recording capabilities for users
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Advanced voice and facial recognition technology
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GPS and location-based verification
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Real-time interaction with a verification agent
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Secure video password validation
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In-call live real-time text communication
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Automated live speech-to-text transcription during calls
SOLVES offers an intuitive design with secure, customizable web interfaces, making it quick and easy to set up Agents, Administrators, Skills, Queues, and Call Flows. It supports unlimited queues, skills, and users, lets you add media to hold rooms and menus in one click, create custom IVVRs, set multiple work or holiday hours, import users via CSV, and manage time zones per queue. With skills-based call routing, a visual call flow creator, pre-written agent scripts, and an Agent Billboard for daily updates, SOLVES ensures efficient and streamlined communication for any team size.
Status options including Available, Unavailable, and Rest Mode.
Customizable video screen layouts for better call management.
Support for multi-party conferences with up to 20 audio or video participants.
Both consultative and direct call transfer options.
Real-time messaging between agents.
Compatibility with Next Generation GPS and emergency services (10111).
Agents, Administrators, and Supervisors access the platform effortlessly via secure, customizable web portals—eliminating the need for any software downloads. Built on open standards, SOLVES seamlessly integrates with a wide range of popular video endpoints such as Avaya, Cisco, Lifesize, Lync, Polycom, and more, ensuring smooth interoperability across your existing communication infrastructure.
DeafVirast offers customizable and brandable apps for Android, iOS, Mac, and PC, allowing you to maintain your unique brand identity. Easily integrate WebRTC click-to-call links directly into your webpages for seamless communication. The platform supports simultaneous PSTN inbound and outbound calling alongside video calls, ensuring versatile and efficient connectivity.
CONTACT US
Phone: 012 345 6789
Email: info@deafvirast.com
Physical Address
123 Lorem Street Dolor City, Ipsum Province 45678
Ferndale, Randburg
2194